DEPOSITS, WHEN PAYMENTS ARE DUE,
CANCELLATION/REFUND POLICIES
DAMAGE DEPOSIT
A refundable/non taxed Damage Deposit (equal to one night's rent at the daily rate) is required and part of
your total.
CANCELLATIONS
If you cancel 60 days or more prior to arrival, payments (less $50) are refunded. If you cancel later than 60
days before arrival we will refund the total Damage Deposit if you have paid it, however we will refund
amounts for rent only if we are able to re-book.
INITIAL, BOOKING, OR "HOLD" PAYMENT
To HOLD your reservation :
An initial payment of at least $500 is required unless your balance is less than $500 then the whole
amount would be due to hold your dates.
PAYMENTS AFTER THE INITIAL OR "HOLD" PAYMENT
A.
For rentals that last less than two months...
Any balance must be paid 60 days before arrival date.
B.
For rentals that last more than two months...
You are to pay in advance 2 months rent and your Damage Deposit 60 days before your arrival
date.
a)
At each monthly anniversary of your arrival date, you will need to pay in advance the next
month of RENT (if a whole month, or a pro rata portion if the remainder of your time is less than a whole
month).
b)
When you have two months left before your departure you are fully paid and no more
payments will be due.
Example of how payments for rentals of various durations would work:
I.
You are staying 7 days. You will have paid in before your arrival date your rent for 7 days and your damage
deposit, and you will have nothing more to pay. When you depart we process your damage deposit normally, you
are done.
II.
You are staying 30 days. You will have paid in before your arrival date your rent for one month and your
damage deposit, and you will have nothing more to pay. When you depart we process your damage deposit
normally, you are done.
III.
You are staying 60 days. You will have paid in before your arrival date your rent for two months and your
damage deposit, and you will have nothing more to pay. When you depart we process your damage deposit
normally, you are done.
IV.
You are staying 90 days. You will have paid in before your arrival date your rent for two months and your
damage deposit; after you have been in the rental one month, you will pay for the third month which keeps you paid
two months in advance; during the last two months you will have nothing more to pay. When you depart we process
your damage deposit normally, you are done.
V.
You are staying 100 days. You will have paid in before your arrival date your rent for two months and your
damage deposit; after you have been in the rental one month, you will pay for the third month which keeps you paid
two months in advance; when you have been in the rental two months, you will pay for the 10 days of the fourth
month which keeps you paid two months in advance; during the last two months you will have nothing more to pay.
When you depart we process your damage deposit normally, you are done.
***Long term rentals are an excellent bargain for our guests but since most bookings are made two
months before arrival any shorter cancellations could result in empty rentals as potential guests have
already landed their spots***
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CHECK IN and CHECK OUT TIMES
Check in time is after 3pm and check out time is before 12noon.
We are somewhat flexible but If you require a very early check in or a very late check out an additional day
will be charged. You should look at your arrival and departure times carefully and if you need to arrive
earlier than a day's check in time or depart later than a day's check out time, book the extra day/s to
provide smooth transitions.
Please understand if we have a guest coming in right after you or another guest leaving right before you we need
this time to get the unit ready. Do not assume -- we often have people who call to book an open night or two the
day before they come in and sometimes they book the same day that they start their stay! Back to backs (one guest
coming in the same day another is leaving) is NOT UNCOMMON!
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MORE ABOUT...DAMAGE DEPOSITS
The Damage Deposit will be refunded if you cancel and when you return the unit in the 'pre-rental
condition'.
The Damage Deposit is part of your total amount due and is clearly shown on the quote or confirmation
you receive.
Each Damage Deposit is stated in the RATES and FEATURES page, it is not arbitrarily set.
Damage Deposits are not taxed.
Any costs due to damage, broken or missing items, rules disobeyed or any other costs will be first
deducted from your Damage Deposit and secondly (if required) charged to you.
Your refund will be mailed to you or sent by PayPal (or sent to your credit card if that is how you paid)
within 7 days of your departure day. Credit card gateways do not allow reversals back to the card after sixty
days, so if you made your payment with a credit card more than 60 days before we process your Damage Deposit,
it may be necessary to refund your deposit via PayPal or a check.
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MORE ABOUT...CANCELLATIONS
All cancellations are subject to a $50.00 reservation fee deducted from any rent paid in advance.
Damage Deposits are fully refunded if there is a cancellation.
REFUNDS FOR CANCELLATIONS
A.
IN THE CASE YOU GIVE A WRITTEN CANCELLATION NOTICE TWO MONTHS PRIOR TO YOUR
ARRIVAL DATE, WE WILL REFUND ALL RENTAL FUNDS IN FULL, MINUS A $50 RESERVATION FEE;
B.
IN THE CASE YOU GIVE LESS NOTICE THAN TWO MONTHS PRIOR TO YOUR ARRIVAL, WE DO NOT
GUARANTEE ANY REFUND OF RENT. WE WILL REFUND ONLY IN THE SITUATION WE CAN RE-BOOK THE
TIME YOU HAD RESERVED, AND ONLY FOR THE TIME ACTUALLY RE-BOOKED, PAID AND FINALIZED.
Written notice may be made by email, fax, or postal service but it is your responsibility to acknowledge we
got it.
Deposits help offset non-shows that tie up our unit with our good faith assumption it was rented for the
time you booked it.
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MINIMUM STAY
WE HAVE A TWO NIGHT MINIMUM STAY.
IF YOU CONVINCE US TO BOOK YOU FOR ONE NIGHT:
ANY ONE NIGHT STAYS WE AGREE TO WILL INCUR A NOMINAL SURCHARGE WHICH WILL VARY FROM
$20 to $50 BASED ON THE UNIT.
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RATE DISCOUNTS OR SPECIALS
Discounts: 5% at 7 days, 10% at 14 days, 20% at 21 days, 25% at 28 days, 35% for a month or more.
The on-line software also will provide you access to limited time specials for dates closer than 7 days
from now, we cannot do these specials only the on-line system can process those for you -- take
advantage of it!
To see LAST MINUTE SPECIALS (these are only good for unbooked days no more than 7 days in advance)
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TAX COLLECTION
All Vacation Rental Charges are subject to 11.416% Hawaii tax [breaks down as 4.1667 General Excise + 7.25
Transient Accomodations].
Damage Deposits are not taxable.
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SMOKE FREE -- TOTALLY
NO WHERE ON THE PROPERTY SHOULD YOU OR GUESTS SMOKE.
If you must disregard this request -- please remember to go far enough from the house on the outside and out of
wind range so it does not come back onto other people or leave an odor that the next guests will smell. Many
people are allergic to smoke and your consideration is appreciated.
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OCCUPANTS
Your rent is calculated from a Base Rent which varies for each unit but is listed on our RATES AND
FEATURES page to show how many occupants are in the Base Rent.
If you wish to register more occupants, please call prior to checking in.
The additional rent is $15 (plus taxes) for each person or an automatic charge of $35 for unregistered
occupants.
To see THE RATES AND FEATURES PAGE <<click HERE>>.
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CHANGES IN RATES OR POLICIES,
PUBLISHING ERRORS
We try our best to keep rates and other data consistent between all advertising websites, brochures or other
documents. We also try very hard to proof and double check our documents and catch typos or errors. It is
remotely possible you may read a rate or statement that has been changed or was a typo to begin with besides our
best efforts and intent.
Therefore we state that: All rates are subject to change before you get your quote or confirmation but are frozen
after you get your quote or confirmation. Further, we reserve the right to adjust policies when we feel it prudent to
do so, and any adverse reaction to your booking if effected may be resolved if appropriate by an adjustment,
discount of your rate or refund of the fees you may have placed with us. These are solely at our discretion and
judgment and on a case by case basis.
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ACCESS TO THE GROUNDS & LIVING
SPACE BY NON-GUESTS
Only we get in and clean the units between guests; we would not enter a unit occupied by a guest unless there is a
situation that required it such as a faucet left on, leaking water, a blown electrical circuit.
Unless you have notified us and we agreed to an extension we assume you will vacate at the normal check-out time
of before 12 noon on your departure date, we may be expected to have access after your check-out time. Prior to
your arrival, we may be expected to have access before your check in time to make the space ready; unless you
have notified us and we agreed to an extension we assume you will occupy at the normal check-in time of after
3PM.
We may have need for access to some sections when we do yard or lawn maintenance. We would attempt to do
this when spaces are unoccupied or when unavoidable we try to do grounds maintenance at a "reasonable" time
such as after 9AM so that any machinery noise is not as irritating.
We may have need for authorized individuals to access some grounds or living space sections for maintenance or
emergencies. When it is practical we will ask for prior permission. In situations where maintenance is not urgent we
can delay until a client has vacated, all depending on the unique circumstances that we determine on a case by
case basis.
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